Helix IT Support

Tell us what you need help with

Choose the area that best matches your issue. We may ask a few follow-up questions before you send your request.

Please do not include passwords, payment information, or other sensitive data.

About you and the issue 1. What type of issue are you reporting? (required) 2. Your name (required) 3. Device name

For example: OFFICE-LAPTOP-123. Leave blank if unknown.

4. IP address or MAC address (at least one required)

Provide either one. For example: 10.x.x.x or 00:11:22:33:44:55.

5. Device type (required) 6. Location when the problem occurred (required)

Office, building, site, room, or remote.

7. Date and approximate time the problem occurred (required)

Use your local time.

8. What were you doing when the problem occurred? (required)

For example: joining a meeting, accessing a website, printing, making a call, or signing in.

9. What exactly happened? (required)

For example: the connection dropped, a call had no audio, a website would not load, or an application stopped responding.

10. What was the connection doing? (required) 11. Did changing location or connection fix the problem? (required)

Complete the security check before sending your request.

A few follow-up questions